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Below you will find the most common questions and corresponding answers. Click on any of the below links and you will be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate. |
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 Payment Related Questions |
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- What payment options do you offer?
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We accept Visa, MasterCard, Discover, American Express, Google Checkout and PayPal. The transaction will appear as Best Costume Outlet on your credit card statement. We also accept Cashier's Check and Money Order. For international customers, money orders and cashier's check must be made in U.S dollars. We do not accept personal checks. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria. |
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- My credit card was declined but I know the card is good. What can I do?
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In most cases the reason a credit card is declined is because the billing address you entered during the check out process does not match the address the card issuer has on file (what is referred to as an AVS address mismatch). It is important this information match exactly or your transaction will be declined. Note too that you need to make sure the phone number you provide is the same as what the card issuer has on file. If you've confirmed the information you've provided is correct and your transaction is still declined, we suggest contacting the card issuer. Unfortunately, there's nothing we can do in these situations. We cannot accept an order without authorizing the transaction. If an error message appears and if you try more than three times, you will not be able to use that credit card to shop at Best Costume Outlet for two to three business days. So to make a purchase that same day you will have to use a different card. |
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- Is my credit card and personal information secure using your site?
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We want you to know we have taken every precaution to ensure you have a positive and safe experience in shopping with us. We take your business seriously and use every reasonable precaution necessary to ensure your shopping experience is safe! Best Costume Outlet uses Secure Socket Layer (SSL) encryption to keep your private information and credit card information as secure as possible. From the beginning to the end of your transaction your credit card account number is never stored in our systems. For more details and information on our privacy policy, go to Security and Privacy Policy. |
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We charge sales tax only for orders shipped within the State of California.
IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS: Your package will be subject to import duties and taxes that are levied once the package reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
YOU ARE RESPONSIBLE FOR ANY TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS! If for some reason, your package is released to you without paying the customs charges and we get billed by your government for these charges, we will charge your credit card for the amount due. |
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- When will my credit card be billed?
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Your credit card will only be billed when your order is shipped, not before. |
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- A credit you issued has not yet appeared on my credit card billing statement.
How long does this normally take?
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The refund process typically takes 2 to 3 business days for us to process. Depending on your credit card issuer, it might take little longer. |
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How to order |
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Simply click on buy and that will take you to our web based ordering system. It is quick, easy and safe. Our web site is secure and no one else will be able to access your confidential information. After you place your online order, we will send an order confirmation to your e-mail address so that you know we have received your order. |
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Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM (Pacific Time). Call toll-free 1-800-480-3332 or 1-714-522-6900 and charge your order using your Visa, MasterCard, Discover or American Express credit cards. For faster service, have your item number, item name, size, color and quantity ready when you call. |
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Fax the order form to 1-714-522-6999. Fax ordering is available 24 hours a day, 7 days a week. This ordering option is for credit card orders only. Please be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, credit card number, avs number and expiration date, item name, item number, size, color and quantity. |
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Shopping Related Questions |
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- Is the picture on your website exactly the same as what I'll receive?
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Usually, yes. However variances in manufacturer's production runs may slightly alter the costume style. These changes are beyond our control and subject to change without notice. We work hard to update our website descriptions and images as soon as we become aware of variations but manufacturers do not always notify us in advance. In most cases the first we know about a style change is when a customer brings it to our attention. We apologize for any inconvenience this may cause and thank you for your understanding. |
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It is important to understand that seasonal costumes are typically designed to be worn for one or two events. They are not professional, theatrical grade costumes and are not priced as such. So while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a seasonal costume will rarely fit every person as if it were tailor made for that person. This simply means that even though a costume may fit based on waist or hip measurements, it doesn't mean the inseam length or sleeve length will fit every body style with the same waist measurements. In some cases, alterations may be required and in others, you may need to order another size. Because seasonal costumes tend to run small, we suggest buying the larger size when in doubt.
Please note that different manufacturers vary their sizing slightly. If in doubt between two sizes, it is usually best to order the larger size. If you see sizing information in the Product Description of an item, that information always over rides any information found elsewhere on our site as the sizing information in the product description is specific to that single costume and only that costume. Note too that bodysuit costumes are intended to be tight fitting.
To find more details about sizes go to size chart in each products detail page. |
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- If an item is out of stock, when will it be back in stock?
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We try to make sure we are never out of stock on any certain item but occasionally, we run out of stock on items particularly with popular items and the closer it gets to a holiday. Our inventory levels are constantly changing so if an item is out of stock one day, there is a good chance it will be back in stock within a few days or few weeks. If you placed on order and it is out of our stock, we will contact you as soon as possible to provide you different choices. |
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- Do you have a printed catalog you can mail to me?
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Sorry, at this time we do not offer printed catalogs or mailers. In today's electronic world, by the time we print out a paper catalog many of the items would either be sold out or the information contained in the catalog would be out-of-date. It simply isn't practical to print and distribute a printed catalog containing over thousands of items. Plus, the cost of printing and distributing only serves to increase our operating costs which would have to be passed on to the consumer in the form of higher prices. One of the advantages of having our inventory online is that it can be kept current. If for example there is a price change or a color or style change, within seconds we can change the item description. That is not possible using printed catalogs. Perhaps best of all is the fact that with an online catalog, our inventory database is instantly searchable by anyone from anywhere in the world using a PC and the internet. |
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- I am concerned with security. Can I place my order over the phone?
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Yes, you can place your order over the phone. Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM (Pacific Time). Call toll-free 1-800-480-3332 or 1-714-522-6900 and charge your order using your Visa, MasterCard, Discover or American Express credit cards. For faster service, have your item name, item number, size, color and quantity ready when you call. |
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Sorry, we do not sell wholesale at this time. |
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For orders of 100 items or more please call 1-800-480-3332 or 1-714-522-6900 for our volume discount.
If you register for an account online with your information, you will receive a monthly newsletter and coupons good towards online purchases.
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Shipping & Ordering Related Questions |
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- Does Best Costume Outlet offer same day shipping?
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Yes, we do. Most domestic orders placed before 3:00PM (Pacific Time) Monday-Friday will usually ship out the same day. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.
Your order can be delayed if you leave a note in the comment box like -no signature required- or -leave it on the doorstep/garage if no one is home- or -leave it with our neighbor if no one is home- we do not put those memos on the shipping label.
Same day shipping does not apply to:
* International Orders.
* Orders shipped via postal service.
* Orders placed on Saturdays, Sundays or Holidays.
* Orders shipped to a PO Box, Hawaii, Alaska, Puerto Rico, Guam, Northern
Mariana Island, APO/FPO military addresses or any of the US Territories,
please allow us an additional 1-2 business days to ship your order. |
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- What do I do if the items I received in my shipme
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