Below you will find the most common questions and corresponding answers. Click on any of the below links and you will be directed to that section. We have tried to be as thorough as possible with each answer by providing helpful links where appropriate.
Payment Related Questions
We accept Visa, MasterCard, Discover, American Express, Google Checkout and PayPal. The transaction will appear as Best Costume Outlet on your credit card statement. We also accept Cashier's Check and Money Order. For international customers, money orders and cashier's check must be made in U.S dollars. We do not accept personal checks. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria.
In most cases the reason a credit card is declined is because the billing address you entered during the check out process does not match the address the card issuer has on file (what is referred to as an AVS address mismatch). It is important this information match exactly or your transaction will be declined. Note too that you need to make sure the phone number you provide is the same as what the card issuer has on file. If you've confirmed the information you've provided is correct and your transaction is still declined, we suggest contacting the card issuer. Unfortunately, there's nothing we can do in these situations. We cannot accept an order without authorizing the transaction. If an error message appears and if you try more than three times, you will not be able to use that credit card to shop at Best Costume Outlet for two to three business days. So to make a purchase that same day you will have to use a different card.
We charge sales tax only for orders shipped within the State of California.
IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS: Your package will be subject to import duties and taxes that are levied once the package reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
YOU ARE RESPONSIBLE FOR ANY TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS! If for some reason, your package is released to you without paying the customs charges and we get billed by your government for these charges, we will charge your credit card for the amount due.
How to order
Simply click on buy and that will take you to our web based ordering system. It is quick, easy and safe. Our web site is secure and no one else will be able to access your confidential information. After you place your online order, we will send an order confirmation to your e-mail address so that you know we have received your order.
Order by Phone
Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM (Pacific Time). Call toll-free 1-800-480-3332 or 1-714-228-7400 and charge your order using your Visa, MasterCard, Discover or American Express credit cards. For faster service, have your item number, item name, size, color and quantity ready when you call.
Fax the order form to 1-714-228-7410. Fax ordering is available 24 hours a day, 7 days a week. This ordering option is for credit card orders only. Please be sure to include the following information: first and last name, address, city, state, zip, daytime and evening phone numbers, credit card number, avs number and expiration date, item name, item number, size, color and quantity.
Shopping Related Questions
Usually, yes. However variances in manufacturer's production runs may slightly alter the costume style. These changes are beyond our control and subject to change without notice. We work hard to update our website descriptions and images as soon as we become aware of variations but manufacturers do not always notify us in advance. In most cases the first we know about a style change is when a customer brings it to our attention. We apologize for any inconvenience this may cause and thank you for your understanding.
It is important to understand that seasonal costumes are typically designed to be worn for one or two events. They are not professional, theatrical grade costumes and are not priced as such. So while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a seasonal costume will rarely fit every person as if it were tailor made for that person. This simply means that even though a costume may fit based on waist or hip measurements, it doesn't mean the inseam length or sleeve length will fit every body style with the same waist measurements. In some cases, alterations may be required and in others, you may need to order another size. Because seasonal costumes tend to run small, we suggest buying the larger size when in doubt.
Please note that different manufacturers vary their sizing slightly. If in doubt between two sizes, it is usually best to order the larger size. If you see sizing information in the Product Description of an item, that information always over rides any information found elsewhere on our site as the sizing information in the product description is specific to that single costume and only that costume. Note too that bodysuit costumes are intended to be tight fitting.
To find more details about sizes go to size chart in each products detail page.
We try to make sure we are never out of stock on any certain item but occasionally, we run out of stock on items particularly with popular items and the closer it gets to a holiday. Our inventory levels are constantly changing so if an item is out of stock one day, there is a good chance it will be back in stock within a few days or few weeks. If you placed on order and it is out of our stock, we will contact you as soon as possible to provide you different choices.
Sorry, at this time we do not offer printed catalogs or mailers. In today's electronic world, by the time we print out a paper catalog many of the items would either be sold out or the information contained in the catalog would be out-of-date. It simply isn't practical to print and distribute a printed catalog containing over thousands of items. Plus, the cost of printing and distributing only serves to increase our operating costs which would have to be passed on to the consumer in the form of higher prices. One of the advantages of having our inventory online is that it can be kept current. If for example there is a price change or a color or style change, within seconds we can change the item description. That is not possible using printed catalogs. Perhaps best of all is the fact that with an online catalog, our inventory database is instantly searchable by anyone from anywhere in the world using a PC and the internet.
Yes, you can place your order over the phone. Our representatives are ready to take your order Monday thru Friday, 8:00AM-5:00PM (Pacific Time). Call toll-free 1-800-480-3332 or 1-714-228-7400 and charge your order using your Visa, MasterCard, Discover or American Express credit cards. For faster service, have your item name, item number, size, color and quantity ready when you call.
Sorry, we DO NOT sell wholesale at this time.
For orders of 100 items or more please call 1-800-480-3332 or 1-714-228-7400 for our volume discount.
If you register for an account online with your information, you will receive a monthly newsletter and coupons good towards online purchases.
Shipping & Ordering Related Questions
Yes, we do. Most domestic orders placed before 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time) Monday-Friday will usually ship out the same day. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.
Your order can be delayed if you leave a note in the comment box like -no signature required- or -leave it on the doorstep/garage if no one is home- or -leave it with our neighbor if no one is home- we do not put those memos on the shipping label.
Same day shipping does not apply to:
* International Orders.
* Orders shipped via postal service.
* Orders placed on Saturdays, Sundays or Holidays.
* Orders shipped to a PO Box, Hawaii, Alaska, Puerto Rico, Guam, Northern
Mariana Island, APO/FPO military addresses or any of the US Territories,
please allow us an additional 1-2 business days to ship your order.
While we try our best to process your order as quickly as possible, sometimes errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) or if our shipping guarantee was not met, follow the instructions below.
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us. Go to our Return Policy for more details about returning your package.
All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, please contact us within 3 business days from the date you received the package (excluding Saturday, Sunday and Holidays). After 3 business days have passed, Best Costume Outlet will not be responsible for the items.
Any changes or cancellation must be made before 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time). If you make an error or you want to cancel your order after it has been authorized and shipped, we are sorry but there is nothing we can do until you receive your order. You will need to receive the order first and then return it (in accordance with our return policy) for a refund. If your order has been shipped out, then we are unable to refund your cost of shipping and handling fee. If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund.
Shipping and handling charges are calculated based on the method of shipping you selected, location and the number of items in your shopping basket. After you enter all the required information in your shopping basket, it will automatically calculate your shipping and handling fee to ship your order. For this reason it is not possible for us to tell you the shipping costs for your order until you enter all the required information. The first screen you will see when you click on the 'buy it now' button is the shopping basket page which will present you to enter your zip code, country and shipping options. After you choose your shipping option, you will see the total amount you need to be charge.
Yes, Best Costume Outlet is happy to ship internationally. Please review our shipping and handling information and important duty and tax information.
Once, we ship your order you will receive an email from us which may include a tracking number. This tracking number will link to the carrier's website where you can track your shipment. We use mostly USPS, UPS and FedEx for shipping.
If a package delivery is refused or returned by the customer and sent back to us for any reason, the returned shipping cost will be charged to the cusstomer. A package may be reshipped by paying the shipping and handling fee again which is the amount originally paid for the shipping and handling when the order was placed.
All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, do not through away the shipping box we sent, put all the items back inside the box and contact us within 24 hours from the time you received the package (excluding Saturday, Sunday and Holidays). After 24 hours have passed, Best Costume Outlet will not be responsible for the items. If no one answers your call, please leave a message or e-mail us.
Returns & Refund Related Questions
Please review our Return Policy