Best Costume Outlet
Halloween Wigs




IMPORTANT!!!

Halloween Exchange Policy Exclusion Dates: Due to the seasonal nature of our merchandise, All orders shipped between September 1 and January 31 are FINAL SALE. THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering. We advise you to order early to avoid problems and any disappointment during this short black out period.

Best Costume Outlet reserves the right at our discretion to make changes to these policies.

Please check this page periodically for changes.

Please Note: Costume styles (Colors and Fabrics) are subject to change without notice, due to the manufacturer's production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause. Thank you for your understanding with this issue.


Security & Privacy Policy

BestCostumeOutlet.com is committed to protecting the privacy of our customers and using this information responsibly. All personal information is kept private and used exclusively to process your order efficiently. Please read below for detailed information about our security & privacy policy.

Secured Purchase

Protecting your order information is a priority for us at Best Costume Outlet. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology and hosting our site in a highly secured environment. Communications between your browser and Best Costume Outlet's secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.

What is SSL

Secure connection (often called SSL or Secure Sockets Layer) is the industry standard in Web security which is primarily used for transmitting sensitive information over the Internet. When you have a secure connection between your browser and a Web site, no one else can easily access the data that you send across the connection. Best Costume Outlet uses SSL to encrypt your preferred customer information to give you a high level of security.

Occasionally, your browser might display a security alert to notify you that as you are entering or leaving a secure connection. These alerts serve to tell you when Best Costume Outlet is taking precautions to keep the information you supply (such as your password) secure while it travels from your computer to the Best Costume Outlet server. This is normal and you can choose to continue in both cases.


Payment Method

We accept Visa, MasterCard, American Express, Discover, and PayPal. The transaction will appear as Best Costume Outlet on your credit card statement. We also accept Cashier's Check and Money Order. For international customers, money orders and cashier's check must be made in U.S dollars. We do not accept personal checks. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria.


Order Policy

If you would like to process your order same day, you should place your order by 10:00 AM (Pacific Time) / 1:00 PM (Eastern Time), (Monday thru Friday). Otherwise, the order will be processed the following business day. Any order placed on the weekend or on a Holiday, will be shipped the next business day on the calendar.

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like `no signature required' or `leave it on the doorstep/garage if no one is home' or `leave it with our neighbor if no one's home We do not put those memos on the shipping label.

Make sure to double check the information you have entered before you check out such as:

  • 1. Your name as it appears on the card
  • 2. Billing address on file with your card issuer
  • 3. Card number
  • 4. Card expiration date
  • 5. Card Verification (CID) Number

If an error message appears and if you try more than three times, you will not be able to use that credit card to shop at Best Costume Outlet for two to three business days. So to make a purchase that same day you will have to use a different card.

Note: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.


Sales Tax

Best Costume Outlet applies sales tax on purchases shipped to California .

IMPORTANT TAX INFORMATION FOR INTERNATIONAL ORDERS:
Your package will be subject to import duties and taxes that are levied once the package reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. YOU ARE RESPONSIBLE FOR ANY TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS! If for some reason, your package is released to you without paying the customs charges and we get billed by your government for these charges, we will charge your credit card for the amount due.


Cancellation Policy

Any changes or cancellation must be made before 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time). If you make an error or you want to cancel your order after it has been authorized and shipped, we are sorry but there is nothing we can do until you receive your order. You will need to receive the order first and then return it (in accordance with our return policy) for a refund. If your order has been shipped out, then we are unable to refund your cost of shipping and handling fee. If a package delivery is refused by the customer and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund.


Clearance Items

All Sales are final on Clearance Items and Special Sale Items!


Same Day Shipping

Most orders placed by 2:00 PM (Pacific Time) / 5:00 PM (Eastern Time), (Monday-Friday) will usually ship the same day. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like "no signature required" or "leave it on the doorstep/garage if no one is home" or "leave it with our neighbor if no one's home" We do not put those memos on the shipping label.

Same day shipping DOES NOT apply to:

  • Orders placed on Saturdays, Sundays or Holidays.
  • International Orders.
  • Orders shipped via postal service.
  • Orders shipped to a PO Box, Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island, APO / FPO military addresses or any of the US Territories, please allow us an additional 1-2 days to ship your order.

Low Price Guarantee

We offer the Low Price Guarantee on all our store items. Our website has the most product, color selection and availability. We always try to provide great value, convenience and an excellent online shopping experience for our customers. You can feel confident that you are getting the best deal with the advantage of our low price guarantee.

To request a price match, please read the following:

  • Low Price Guarantee applies only to the identical item by the same manufacturer found on other websites.
  • If you are requesting a price match before you place the order, you must provide us with the competitor's website address and price in the order comment box. Order comment box is located at the bottom of the "checkout" page when placing order online.
  • If you make a purchase and find an identical item elsewhere for a lower price contact us within 3 days of purchase and we'll price match it by refunding you the difference. In order to receive the refund for price match, you must submit a request and provide us with a copy of the catalog/website page or the competitor's website address.

Low Price Match requests must be submitted via e-mail at info@BestCostumeOutlet.com or fax at (714) 228-7410 within three (3) days of purchase.


Shipping & Handling

Shipping and handling charges are calculated based on the method of shipping you selected, location and the number of items in your shopping basket. After you enter all the required information in your shopping basket, it will automatically calculate your shipping and handling fee to ship your order. For this reason it is not possible for us to tell you the shipping costs for your order until you enter all the required information. The first screen you will see when you click on the 'buy it now' button is the shopping basket page which will present you to enter your zip code, country and shipping options. After you choose your shipping option, you'll see the total amount you need to be charged.

Shipping days do not include weekends or holidays.

US Ground Service

  • Estimated delivery time will be approximately 4 to 6 business days for most cities.
  • The delivery time to APO/FPO addresses varies dramatically.
  • Shipping and Handling Fee will be automatically calculated by destination.

3 Day Air

  • Estimated delivery time will be approximately 3 to 4 business days for most cities.
  • Shipping and Handling Fee will be automatically calculated by destination.

2nd Day Air

  • Estimated delivery time will be approximately 2 to 3 business days for most cities.
  • Shipping and Handling Fee will be automatically calculated by destination.

Next Day Air

  • Estimated delivery time will be approximately 1 to 2 business days for most cities.
  • Shipping and Handling Fee will be automatically calculated by destination.

International Priority

  • Estimated delivery time will be approximately 3 to 5 business days for most countries.
  • Shipping and Handling Fee will be automatically calculated by destination.

International Economy

  • Estimated delivery time will be approximately 4 to 6 business days for most countries.
  • Shipping and Handling Fee will be automatically calculated by destination.

We do not ship with "No Signature Required" (If you want your package with "Signature Required" the additional fee might be added). Packages cannot be left with a note. Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.).

Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like "no signature required" or "leave it on the doorstep/garage if no one is home" or "leave it with our neighbor if no one"s home" We do not put those memos on the shipping label.


Return Policy

Due to the "one time use" nature of our products, standard practice within the Costume Industry has always been No Returns or Exchanges. However, times are changing. Costumes are now being purchased over the internet where they can not be inspected for quality or tried on ahead of time. To accommodate for this, Best Costume Outlet has developed an exchange and return policy. If for any reason you are not happy with your selection, you may exchange the item for a different size or for something of equal or greater value.
Please note that the information in the "Product Detail" voids any information found in our Return Policy.

Our Exchange Policy is as follows:

There are No Returns or Exchanges on following Items: Wigs, Hats, Costume Masks, Headwear, Masks, Make-up, Accessories and All Clearance items. Restocking fee will be applied for all refunds. All shipping charges are non-refundable.

Shoes: Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable. Any return received that is missing items or without original packaging will not be credited - NO EXCEPTIONS.

Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original labels and tags still attached and undamaged. Items must not have been worn other than to try it on. Items altered in any way like washed or exposed to smells such as cigarette smoke or perfume will not be accepted. Also, if any styling product applied on the item, the item will be refused. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued. Any return received with missing items or without original packaging will not be credited.

All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, do not through away the shipping box we sent, put all the items back inside the box and contact us within 24 hours from the time you received the package (excluding Saturday, Sunday and Holidays). After 24 hours have passed, Best Costume Outlet will not be responsible for the items. If no one answers your call, please leave a message or e-mail us.

Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

* RMA (Return Merchandise Authorization)

Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made within 3 business days from the date you received the package (excluding Saturday and Sunday) via fax at (714) 228-7410 or e-mail at info@BestCostumeOutlet.com. Please open your costume and try it on as soon as it arrives.

Once Authorization is given, your package must be post-marked within 3 days of the return authorization date; however, there is an exception for international and APO / FPO orders please inquire at time of request for RMA number. Return freight charges are prepaid by customer and collect shipments will be refused. Do not send your return order without the RMA number. It must be clearly marked on outside of the shipping box or else the package will be refused. RMA number should be put right above our address, after the word 'attention'.

  • 1. The return item must be in a shipping box. Do not send in an envelope. Do not tape, mark or attach anything which may damage the original factory package. Damaged package will not be accepted for return.
  • 2. Return Merchandise Authorization (RMA) must be visible on the outside of the shipping box. Otherwise the package will be refused.
  • 3. Billing name and order number must be included inside the box, along with instruction for the return. The instruction must be either for exchange, refund or store credit. Store credit will automatically be issued for returns without any instruction.

It will take us about two weeks to process your return after we receive your return package.


* Refund

No refund on item(s) priced under $30, Exchange or Store Credit Only. All returns are subjected to a re-stocking fee. Refund amount will be refunded back to the credit card used to purchase the item(s), which will show up on your credit card statement within two weeks. Once you have made an exchange and wish to return it for a refund, restocking fee will be doubled. Please read the Restocking Fee section below for restocking fee amount details.


* Restocking Fee

Restocking Fee will be assessed on all refunds and exchanges except the first exchange. Additionally, the customer is responsible for paying all shipping charges necessary to ship out the replacement. All exchange items are shipped with Standard Ground Shipping.

Restocking fee is $15 or 15% (whichever is greater).


* Exchange

We want you to be satisfied with your order. We allow one exchange per item. All exchanges are final. Please read below for further information. Please be aware of that we do not accept unauthorized packages, meaning we refuse packages without the RMA number.

If you wish to exchange the same item for a different color for your first exchange, the restocking fee will be waived, but shipping and handling fee will apply. The exchange item(s) must be equal or higher amount. If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount. If the exchange item is lower amount, it cannot be refunded, but the difference will be applied as a store credit towards your next purchase. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed.


* Store Credit

Store credit is valid for the purchase of any product(s) on Best Costume Outlet. To redeem store credit you must phone in to place your order with a phone representative. Credit may be used towards your next purchase. Please indicate the store credit invoice number we issue to apply credit. Store credit is valid for one year from the date it was issued. If you have a store credit and wish to get refund, restocking fee will be applied.


* Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS made three unsuccessful delivery attempts, wrong address or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.


Charge Back

Charge Back customers will be charged $30 to cover the Charge Back Claim Fee imposed by the credit company.

Only Money Orders will be accepted as payment from Charge Back customers for future purchases.


Fraud & Theft

People who do Credit Card Fraud and Theft of Our Merchandise will be prosecuted to the fullest extent of the law.



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All rights reserved.