Due to the "one time use" nature of our products, standard practice within the Costume Industry has always been No Returns or Exchanges. However, times are changing. Costumes are now being purchased over the internet where they can not be inspected for quality or tried on ahead of time. To accommodate for this, Best Costume Outlet has developed an exchange and return policy. If for any reason you are not happy with your selection, you may exchange the item for a different size or for something of equal or greater value.
Our Exchange Policy is as follows:
There are No Returns or Exchanges on following Items: Wigs, Hats, Costume Masks, Headwear, Masks, Make-up, Accessories and All Clearance items. Restocking fee will be applied for all refunds. All shipping charges are non-refundable.
Shoes: Please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable. Any return received that is missing items or without original packaging will not be credited - NO EXCEPTIONS.
Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original labels and tags still attached and undamaged. Items must not have been worn other than to try it on. Items altered in any way like washed or exposed to smells such as cigarette smoke or perfume will not be accepted. Also, if any styling product applied on the item, the item will be refused. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued. Any return received with missing items or without original packaging will not be credited.
All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, do not through away the shipping box we sent, put all the items back inside the box and contact us within 24 hours from the time you received the package (excluding Saturday, Sunday and Holidays). After 24 hours have passed, Best Costume Outlet will not be responsible for the items. If no one answers your call, please leave a message or e-mail us.
Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.
* RMA (Return Merchandise Authorization)
Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made within 3 business days from the date you received the package (excluding Saturday and Sunday) via fax at (714) 228-7410 or e-mail at info@BestCostumeOutlet.com. Please open your costume and try it on as soon as it arrives.
Once Authorization is given, your package must be post-marked within 3 days of the return authorization date; however, there is an exception for international and APO / FPO orders please inquire at time of request for RMA number. Return freight charges are prepaid by customer and collect shipments will be refused. Do not send your return order without the RMA number. It must be clearly marked on outside of the shipping box or else the package will be refused. RMA number should be put right above our address, after the word 'attention'.
- 1. The return item must be in a shipping box. Do not send in an envelope. Do not tape, mark or attach anything which may damage the original factory package. Damaged package will not be accepted for return.
- 2. Return Merchandise Authorization (RMA) must be visible on the outside of the shipping box. Otherwise the package will be refused.
- 3. Billing name and order number must be included inside the box, along with instruction for the return. The instruction must be either for exchange, refund or store credit. Store credit will automatically be issued for returns without any instruction.
It will take us about two weeks to process your return after we receive your return package.
* Refund
No refund on item(s) priced under $30, Exchange or Store Credit Only. All returns are subjected to a re-stocking fee. Refund amount will be refunded back to the credit card used to purchase the item(s), which will show up on your credit card statement within two weeks. Once you have made an exchange and wish to return it for a refund, restocking fee will be doubled. Please read the Restocking Fee section below for restocking fee amount details.
* Restocking Fee
Restocking Fee will be assessed on all refunds and exchanges except the first exchange. Additionally, the customer is responsible for paying all shipping charges necessary to ship out the replacement. All exchange items are shipped with Standard Ground Shipping.
Restocking fee is $15 or 15% (whichever is greater).
* Exchange
We want you to be satisfied with your order. We allow one exchange per item. All exchanges are final. Please read below for further information. Please be aware of that we do not accept unauthorized packages, meaning we refuse packages without the RMA number.
If you wish to exchange the same item for a different color for your first exchange, the restocking fee will be waived, but shipping and handling fee will apply. The exchange item(s) must be equal or higher amount. If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount. If the exchange item is lower amount, it cannot be refunded, but the difference will be applied as a store credit towards your next purchase. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed.
* Store Credit
Store credit is valid for the purchase of any product(s) on Best Costume Outlet. To redeem store credit you must phone in to place your order with a phone representative. Credit may be used towards your next purchase. Please indicate the store credit invoice number we issue to apply credit. Store credit is valid for one year from the date it was issued. If you have a store credit and wish to get refund, restocking fee will be applied.
* Refused packages, Wrong addresses and Failed Delivery Attempts
If a package delivery is returned because UPS made three unsuccessful delivery attempts, wrong address or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.
